Cancellation, Return & Exchange Policy

Order Cancellations 1. We do not accept cancellation requests once an order has been processed. 2. If you wish to cancel your order immediately after placing it, please contact us by phone at +91 73576 03299 or by email at cre.pune@brightex.net before the order is shipped. 3. Once payment is made, it is non-refundable, unless the order is cancelled by us or by you prior to dispatch. No Returns 1. We do not accept returns under any circumstances. Exchange Policy (Damaged / Defective Products) 1. If the product received is damaged, defective, or non-functional, you must notify us within 3 days of delivery by contacting +91 73576 03299 or cre.pune@brightex.net 2. Proof is mandatory: You must record a video at the time of unboxing clearly showing the defect or non-functional issue. 3. Only upon verification and approval, an exchange request will be processed. Definition of a Defective Product A product will be considered defective if it: (i) is unfit for its intended purpose due to manufacturing or design flaws. (ii) has been damaged prior to delivery. (iii) does not match the product description, advertising, or labeling claims. All returned products undergo structured quality testing. Exchanges will only be accepted once proof is verified and the claim is approved. Exchange Shipping & Terms 1. If the order value exceeds ₹1,000, we will arrange a pickup for the approved exchange. 2. For orders valued below ₹1,000, you will be required to ship the item back to us at your own cost. 3. No Returns – Products once sold are not eligible for return. 4. Exchange Policy – Exchanges are subject to terms and conditions, with customers responsible for one-way shipping costs. Wrong Product Delivered 1. If you receive an incorrect item, please contact Customer Care at +91 73576 03299 or cre.pune@brightex.net immediately. 2. We will verify and arrange an exchange as per the above terms. Our Error 1. In the rare event that we make an error in fulfilling your order, please contact our Customer Care team at +91 73576 03299 or cre.pune@brightex.net. We will rectify the issue promptly. Customer Support Our customer care team is available from Monday to Saturday, 10:00 AM – 6:00 PM IST, excluding public holidays.